Refund policy
Our Promise
We want you to love your Glow With Purpose products. If something goes wrong with your order, we will do our best to make it right.
Made-to-Order Products
Every Glow With Purpose order is made to order, with custom-printed labels and packaging. Because of this, we are unable to accept returns if you change your mind or simply do not love the product.
When We Can Help
We will offer a reshipment depending on the situation if your order arrives:
- Damaged
- Faulty
- Incorrect (you received a different product than you ordered)
If the product needs to be sent back to us, we will let you know and provide instructions.
How to Report an Issue
Email us at glowwithpurposellc@gmail.com and include:
- Clear photos of the product and the problem
- Photos of the shipping box (for damage or shipping issues)
We cannot review a request without photos, so please include them in your first email.
Reporting Deadlines
-
Damaged, faulty, or incorrect items: please contact us within 7 days of delivery. Requests received after that may not be eligible.
- Lost packages or items damaged in transit: please contact us within 30 days of delivery, or of the estimated delivery date if your package never arrived.
Questions
If you are unsure whether your situation is covered, reach out to us at glowwithpurposellc@gmail.com, and we will be happy to help.