Shipping & Returns Policy
Shipping Policy
We want your order to arrive as quickly as possible. Here's what to expect after you place your order.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with tracking information once your order is on its way.
Estimated Delivery Times
United States: 7–14 business days
Canada & UK: 10–18 business days
Australia & New Zealand: 10–20 business days
Rest of World: 12–25 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons. We appreciate your patience.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 2–3 business days for tracking information to update after you receive your confirmation.
Customs & Import Duties
International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the buyer and are not included in your order total.
Returns & Refunds Policy
Your satisfaction is our priority. If something isn't right, we're here to make it right.
Return Window
We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging.
How to Start a Return
- Email us at support@glowwithpurposellc.store with your order number and reason for return.
- We'll respond within 2 business days with return instructions.
- Once we receive and inspect your return, we'll process your refund within 5–7 business days.
Refunds
Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear on your statement depending on your bank.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund — no return required.
Have a question not covered here? Reach out to us at support@glowwithpurposellc.store — we're happy to help.